Thank you for choosing to shop at our customized online store! We aim to deliver high-quality products tailored to your preferences. Here is important information about our shipping policy:

Shipping Details:

1. We offer shipping within the specified regions mentioned during the checkout process.
2. Orders are typically processed within 1-3 business days.
3. Shipping times may vary depending on your location and the specific product customization. It usually takes 5-20 days for delivery.
4. Shipping costs will be calculated at checkout based on your location and the selected shipping method.

Shipping Rate Breakdown

Order Value:

• This refers to the total cost of the items you are purchasing. Shipping fees are determined based on the order value and selected shipping method.

Shipping:

• Standard Shipping: A commonly used method that offers reliable delivery within a typical timeframe. It is generally faster but more costly.
• Economy Shipping: A more affordable shipping option that might take a bit longer to deliver compared to Standard Shipping.

Shipping Fees:

• The cost of shipping varies depending on the value of your order and the chosen shipping method. Fees increase with higher order values and vary by shipping type.

Shipping Time:

• This is the estimated duration it will take for your order to reach you after it has been shipped, measured in business days (excluding weekends and holidays).

Process Time:

• The time needed to prepare and process your order before it is handed over to the shipping carrier. This includes order verification, packing, and labeling.

Please be aware that printing the items may take up to 48 hours, and processing the shipment will require 1-3 business days.

Key Points to Note:

• Shipping Time: This represents the period from when your order is shipped to when it arrives at your delivery address. It can vary based on the destination and the efficiency of the shipping carrier.
• Process Time: This is the preparation period before your order is dispatched. It encompasses steps like order confirmation, packing, and labeling. This time is calculated before the shipping time starts.
• Shipping Methods:
  • Standard Shipping is usually quicker but costs more.
  • Economy Shipping is less expensive but may take longer to deliver.

Return Policy:

We regret to inform you that we do not accept returns on personalized or customized items unless they arrive damaged or defective. Each item is custom made to your specifications, thus making it unique to you.

Damaged or Defective Items:

1. In the unlikely event that you receive a damaged or defective customized item, please contact us immediately with photos of the product.
2. We will review the case and provide a satisfactory resolution, such as a replacement or a refund, depending on the situation.

Customer Satisfaction:

We value your satisfaction and are committed to delivering a seamless shopping experience. If you have any questions or concerns about your order, please don't hesitate to reach out to our customer service team at support@customjoyce.com. We strive to address any issues promptly and ensure that you are delighted with your personalized purchase!

If you require any further assistance or have specific inquiries about our shipping policy, feel free to contact us. Your support and trust mean the world to us! 

Please contact our Customer Service to get the return address and don't return the item to the address listed on our website .