Welcome to CustoJoyce, our customized online store! We understand that personalizing your products is a special experience, and we are here to make the process as smooth as possible. Here are answers to some frequently asked questions about customization:

Q: How do I customize my order?

A: When you select a product for purchase, you will find options to personalize it according to your preferences. You can choose colors, sizes, text, images, and more based on the customization options available for each item.

Q: Can I preview how my customized product will look before ordering?

A: We currently do not offer a preview feature on our website. However, our team ensures that the final product will match your selected customization choices.

Q: Can I make changes to my order after it has been placed?

A: Once an order has been submitted, changes cannot be made to the customization details. Please review your selections carefully before completing your purchase to ensure accuracy.

Q: What if there is an error in the customization of my order?

A: We take great care to accurately fulfill customization requests. If there is an error on our part, please contact our customer service team with details and photos of the issue so we can address it promptly.

Q: Do you accept returns on customized products?

A: Unfortunately, we do not accept returns on personalized items unless they arrive damaged or defective. Each product is made to order based on your specific preferences.

Q: How long does it take to receive my customized order?

A: Processing times for customized orders may vary depending on the product and the level of customization required. Shipping times will also vary based on your location and the selected shipping method.

If you have any further questions or need assistance with the customization process, please don't hesitate to reach out to our customer support team. We are here to help you create the perfect personalized products for yourself or as gifts for others! If you need help, please don't hesitate to contact our support at support@leyinghoo.shop for help.